Terms & Conditions

Welcome

Welcome to Velvet Supplies! These Terms and Conditions govern your use of our website www.thevelvetsupplies.com and your purchase of products and services from us. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Eligibility and Legal Compliance

By agreeing to these Terms, you confirm that you meet the legal age requirements applicable in your state or place of residence. Where applicable, you confirm that you have obtained the necessary consent for any minor dependents to use this website.

You agree not to misuse our website, products, or services for any illegal or unauthorized purpose and to comply with all applicable laws and regulations.

The transmission of viruses, malware, or any other harmful code is strictly prohibited. Any violation of these Terms may result in the immediate termination of access to our services.

2. General Terms and Service Policy

Velvet Supplies reserves the right to refuse service to anyone at any time, subject to applicable laws.

You agree not to reproduce, copy, resell, distribute, or commercially exploit any part of our website, services, product content, images, or materials without prior written permission from Velvet Supplies.

3. Accuracy and Reliability of Information

We make reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that all information, product descriptions, specifications, pricing, availability, or other content will always be accurate, complete, or current.

Product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or other factors.

The information provided on our website is for general informational purposes. Velvet Supplies reserves the right to modify or update website content at any time without prior notice.

4. Product Availability and Pricing

All product prices displayed on our website are subject to change without prior notice.

Product availability may vary from time to time. We reserve the right to modify, suspend, or discontinue any product or service at our discretion.

In the event of an incorrect price, product description, availability status, or other website error, Velvet Supplies reserves the right to correct the information and, where necessary, cancel or modify an order after notifying the customer.

5. Orders and Order Confirmation

An order placed through our website does not automatically guarantee acceptance or fulfilment.

Velvet Supplies reserves the right to accept, reject, or cancel an order due to reasons including product availability, pricing errors, payment issues, incorrect customer information, or other operational circumstances.

Where applicable, order details and delivery charges may be confirmed with the customer through WhatsApp or other available communication channels before dispatch.

6. Delivery and Transportation Charges

Delivery services are arranged based on the customer's location.

For deliveries within Hyderabad, orders may be delivered on the same day, subject to order confirmation, product availability, and delivery availability.

For locations outside Hyderabad, delivery is generally expected within approximately 4 days, depending on the destination and transport or courier availability.

Transportation and delivery charges are not included in the product bill. These charges are calculated separately based on the delivery location, distance, and applicable transportation or courier charges.

The applicable delivery charges will be communicated and confirmed with the customer before dispatch.

Delivery timelines are estimates and may vary due to circumstances beyond our control, including courier delays, transportation issues, weather conditions, public holidays, or other unforeseen circumstances.

7. Quality Assurance and Refund Policy

Velvet Supplies takes reasonable measures to maintain consistent product quality and standard product specifications.

However, certain product characteristics, including fragrance perception, colour, texture, appearance, or other sensory aspects, may be subjective and can vary from person to person.

Refunds or replacements will not be issued solely on the basis of personal preferences or subjective opinions regarding fragrance, colour, appearance, or similar characteristics.

If a customer believes that a product has a genuine quality defect or manufacturing issue, the customer must provide appropriate details, photographs, videos, or other supporting evidence for investigation.

Any refund, replacement, or other resolution will be considered after the issue has been reviewed by Velvet Supplies and in accordance with our applicable Refund/Returns Policy.

8. Errors, Corrections, and Revisions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, delivery charges, delivery timelines, or product availability.

Velvet Supplies reserves the right to correct such errors, update information, or cancel affected orders where necessary.

We may make such corrections or changes without prior notice, subject to applicable law.

9. Intellectual Property

All content available on the Velvet Supplies website, including but not limited to logos, brand names, product images, photographs, graphics, text, descriptions, and other materials, is owned by or used by Velvet Supplies with appropriate rights.

You may not reproduce, copy, modify, distribute, publish, or commercially use any such content without prior written permission from Velvet Supplies.

10. Disclaimer and Limitation of Liability

We make reasonable efforts to provide reliable services and accurate information; however, we do not guarantee that our website or services will always be uninterrupted, timely, secure, or completely error-free.

To the extent permitted by applicable law, Velvet Supplies shall not be responsible for any indirect, incidental, special, punitive, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. Agreement and Policy Enforcement

If Velvet Supplies does not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Refund/Returns Policy, and any other applicable policies displayed on our website, constitute the agreement governing your use of our website and purchase of our products and services.

12. Updates and Changes to These Terms

Velvet Supplies reserves the right to update, modify, or replace these Terms and Conditions at any time.

Any changes will be posted on this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

We recommend reviewing this page periodically for the latest version of our Terms and Conditions.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact Velvet Supplies through the contact details provided on our website.

Velvet Supplies 📧 Email: velvetsupplies325@gmail.com 📞 Phone/WhatsApp: +91 83410 20742